Shipping & Return

At Kaam, we aim to deliver your orders in a timely and reliable manner. Please review our shipping policy below.

1. Shipping Locations

  • We currently ship within the United Arab Emirates (UAE) only.

  • Delivery to remote areas may take additional time.

2. Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

  • Estimated delivery time is 12–16 business days after order processing.

  • Delivery timelines may vary due to supplier availability, courier delays, weather conditions, or other unforeseen circumstances.

4. Shipping Charges

  • Shipping charges are displayed at checkout before payment.

  • Any promotional free-shipping offers will be clearly mentioned on the website.

5. Dropshipping Notice

  • Kaam operates on a dropshipping model, and products may be shipped directly from our suppliers.

  • In some cases, orders containing multiple items may arrive in separate shipments.

6. Delivery Responsibility

  • Customers are responsible for providing accurate delivery details, including address and contact number.

  • Kaam is not responsible for failed deliveries due to incorrect or incomplete information.

  • If a delivery attempt fails due to customer unavailability, re-delivery charges (if any) will be borne by the customer.

7. Damaged or Missing Items

  • If your order arrives damaged or with missing items, please contact us within 48 hours of delivery with clear photos/videos.

  • Claims submitted after this period may not be eligible for resolution.

8. Delays & Force Majeure

  • Kaam is not liable for shipping delays caused by events beyond our control, including customs delays, courier issues, natural disasters, or government restrictions.

9. Tracking Information

  • Tracking details will be shared once the order is shipped, where available.

  • Tracking updates may take time to reflect depending on the courier service.

10. Contact Information

For shipping-related questions, please contact us at:
📧 order@kaam.ae
📞 0545665496