Zip Up Cropped Jacket

At Kaam, we aim to deliver your orders in a timely and reliable manner. Please review our shipping policy below.

1. Shipping Locations

• We currently ship within the United Arab Emirates (UAE) only.

• Delivery to remote areas may take additional time.

2. Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

• Estimated delivery time is 12–16 business days after order processing.

• Delivery timelines may vary due to supplier availability, courier delays, weather conditions, or other unforeseen circumstances.

4. Shipping Charges

• Shipping charges are displayed at checkout before payment.

• Any promotional free-shipping offers will be clearly mentioned on the website.

5. Dropshipping Notice

• Kaam operates on a dropshipping model, and products may be shipped directly from our suppliers.

• In some cases, orders containing multiple items may arrive in separate shipments.

6. Delivery Responsibility

• Customers are responsible for providing accurate delivery details, including address and contact number.

• Kaam is not responsible for failed deliveries due to incorrect or incomplete information.

• If a delivery attempt fails due to customer unavailability, re-delivery charges (if any) will be borne by the customer.

7. Damaged or Missing Items

• If your order arrives damaged or with missing items, please contact us within 48 hours of delivery with clear photos/videos.

• Claims submitted after this period may not be eligible for resolution.

8. Delays & Force Majeure

• Kaam is not liable for shipping delays caused by events beyond our control, including customs delays, courier issues, natural disasters, or government restrictions.

9. Tracking Information

• Tracking details will be shared once the order is shipped, where available.

• Tracking updates may take time to reflect depending on the courier service.

10. Contact Information

For shipping-related questions, please contact us at:
📧 order@kaam.ae
📞 0545665496